Return and Refund Policy (Not applicable for Custom orders and special orders)
If you are not satisfied with your purchase due to a product defect, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please contact us for a refund inquiry.
Shipping costs must be covered by the buyer in the following return situations
• Canceling orders after dispatch from the warehouse
• Buyer’s accidental returns
What to Do Before Obtaining After-Sales Service
• Buyer must provide sufficient proof of purchase.
• In some cases, It may be necessary to return the item for quality
inspection.
Valid proof of purchase:
• Order ID and Invoice ID from online purchases made through
Avoline 3D.
Warranty coverage
• All Avoline3D 3D printers and other machines come with 6 month of
software warranty.
• We offer you 6 month of hardware warranty for any manufacturer
defect for every 3d printer and fully assembled machine. (Should
prove that the defects occurred by manufacturing process)
Not included in warranty coverage if:
• There is no warranty coverage for any 3d printed model (But don't
hesitate to contact us first).
• The warranty won't cover any damages caused by water or
careless handling of the user